Andon Studio TM is a software solution that serves to immediately alert personnel (via touchscreen, email, SMS, etc…) of service calls related to operations, maintenance and production minimizing equipment downtime. Requests can be initiated manually by an operator or automatically by a machine-triggered condition. A multilingual interface uses icons to identify each step of the process (Fig. 1). Workers are alerted to the current step as well as the time elapsed since the beginning of the request (Fig. 2). Comprehensive reporting allows progress to be carefully monitored and documented. These customized reports are also used to evaluate and improve internal procedures, thereby increasing productivity and reducing costly delays. Adapted to facilities equipped with fixed terminals, Andon Studio TM is currently being used by Canada Post at its Léo-Blanchette plant in St-Laurent, Quebec. This software solution helps operators posted at various workstations communicate easily using touch screens that signal requests simultaneously throughout the system, while recording all exchanges on a central network for statistical and tracking purposes. Jacky Duhamel, Famic's Business Development Manager of Industrial Automations, states, 'Our R&D is focused towards innovative solutions like Andon Studio that improve productivity and cut operational costs for our clients. Our solutions also conform to new manufacturing sector requirements, including key performance indicators (KPIs), Hazard Analysis Critical Control Points (HACCP), Overall Equipment Effectiveness (OEE), energy management, and historical data tracking systems.' As a pioneer in automation software, Famic Technologies is recognized internationally for its products and services offering design and simulation software solutions for hydraulics, pneumatics, electrical, control, HMI and communications. Fig. 1 - Andon Studio TM - Simple and intuitive interface Fig. 2 - Centralized screens display ongoing requests and time elapsed About Famic Technologies Inc. Founded in 1986, Famic Technologies Inc. offers a full range of quality products and services in the fields of software engineering and industrial automation. It develops, integrates and markets CAD and simulation software solutions for electrical, hydraulics, pneumatics, automation and controls applications which support design, operations, management and training. Famic Technologies provides innovative software solutions to help engineers, maintenance personnel and trainers to substantially increase their efficiency in systems design, maintenance and training. Since January 2012, Famic Technologies Inc. has opened a sales and support office in Germany to better serve customers' needs in Europe.