Technical Support

Our Technical Support Team is always ready to assist you in case you experience technical problems with Automation Studio™, or to answer any technical questions related to the software.

Technical Support is available free of charge for any subscription to our Annual Maintenance and Extended Technical Support Plan. Discover more about the Annual Maintenance and Extended Technical Support Plan here.

Online Technical Support Portal

Famic Technologies offers all Automation Studio™ users with an active Annual Maintenance and Extended Technical Support Plan, an online technical support portal. It allows you to submit queries and follow the progress of your inquiries up until their completion.

Register today, and take full advantage of this reliable and effective online service.

Online technical support portal

Key Registration

We invite you to register your key(s) so you can have access to the following:

  • Update codes for the key(s), codes which are necessary when the key is modified (new workshops, catalogue subscription renewal, etc.)
  • Direct contact with our technical support team, where you can ask questions and find answers
  • “Product download” tab from where you can download the updates or the new versions of Automation Studio™
  • “Catalogue Downloads” tab from where you can download the latest manufacturer’s catalogues
  • “Documentation download” tab, from which you can download the latest version of the user’s guides.

Contact Technical Support

Contact Technical SupportTel.: +1 514 748-8050
faxFax: +1 514 748-7169
email automation studio famic technologiesE-Mail:

Support Hours

Support hours are from Monday to Friday (excluding holidays) from 8:00 am to 5:00 pm (Eastern Time).

Please provide your Automation Studio™ License Number.

Famic Technologies Inc. cannot guarantee that all errors will be corrected, that all service releases will be available or that error avoidance notices will be provided in all circumstances.