Data Governance Statement

This Data Governance statement describes the practices of Famic Technologies Inc. (“Famic”, “we”, “us”, or “our”) for collecting, storing and using information about the user (“User”, “you” or “your”) using www.famictech.com or any other website, webpage, online portal, or subdomain operated or made available by Famic (collectively, the “Famic Website”), including but not limited to: personal data, financial data and data relating to Famic’s products and services (“Products”).

By providing Operations Data or Personal Information (each as defined below) (collectively, “Data”) to us, you agree to the terms and conditions of this Data Governance statement, including our collection, use and sharing of that information, as set out in this section.

We may collect the following information:

• Information contained in job or internship applications, different contact forms, proposals, invoices, purchase orders or online orders, agreements and contracts, service contracts, e-forms and other transactional documentation generated as part of the business relationship between us.
• User’s name, address, industry, customer category, and the name, position, email address, and telephone number of User’s designated contact person.
• Work order data, including information about User, Products involved, problem identified, support provided and repairs performed.

Personal Information, which may include:

• Name,
• Postal address (including billing and shipping addresses),
• Telephone number,
• Email address,
• The employer or company with which User is associated and his or her role and title,
• User Profile information,
• Information about any computer or mobile device with which you access the Products,
• Information about your use of the Products.

Information collected by us may simultaneously constitute both Personal Information and Operations Data, or any combination thereof.

How we may collect information. We may collect information in a variety of ways. For example, we collect information that you provide to us, information that we collect through your use of our Products or services, and information that we collect from publicly available sources or third parties.

• Information you provide to Famic. We collect information you provide to Famic when you engage with us and/or use our Products or services. For example, we may collect information when you interact with us, apply to a job or an internship, attend one of our stands at a trade show, make an enquiry, place an order, purchase our Products or services through our online store, or contact our customer service or technical support.
• Information collected through your use of our Products and/or services. In addition to the information, you provide to use directly, we may collect information about your use of our Products and/or services. For example, through platforms / applications / devices: We could receive information through your use of our single-sign on services, these services will allow us to use your www.famictech.com credentials to authenticate your identity and provide you with the option to share certain personal information with us.
• Information from third-party sources. We may receive information from publicly and commercially available sources, as permitted by law, which we may combine with other information we receive from you. For example: Our authorized distributors or occasional resellers.
• Other ways we may collect information. We may also collect other information about you, your device, or your use of Products or services in ways that we describe to you at the point of collection or otherwise with your consent. You may choose not to provide us with certain types of information, but doing so may affect your ability to use some of the Products and services.

How we may use information. We may use collected information for the following purposes:

To provide services to you and others:

• To allow you to complete and fulfil orders, and to communicate with you regarding your purchase of Products, and provide you with related customer service or technical support.
• To process payment related to the purchased products and services.

To enable communications:

• To send administrative or contractual information.
• To provide you with information about updates, new Products and services and to send you marketing communications that we believe may be of interest to you for which you may opt-out at any time.

For other general business purposes:

• To conduct market research.
• To perform data analytics, audits, improve Products, develop new Products, enhance, improve or modify our Products, identify usage trends and operate and expand our business activities and for statistical analysis based on aggregated and de-identified data, such as benchmarking reports.
• To provide services to Users, manage work flow and troubleshoot issues.
• To validate effectiveness of recommendations, resolve complaints, and fulfil orders.
• To maximize the efficiency of operations and increase sales.
• To develop digital applications.
• To manage your account with us and generally keep our records up to date and to administer our relationship with you.

Other uses:

• For additional uses as agreed by you and us, which may, for example, arise from new types of products or services that we may offer you.

How we may disclose information. Except as described in this Data Governance Statement, we will not provide any of your Personal Information to any third parties without your consent. We may, however, share or disclose information with third parties, such as:

• To our subsidiaries, authorized distributors, occasional resellers, business partners or business affiliates (“Affiliate Entities”), to respond to your business requests and to assist us with delivering the products and services you have enquired about them.
• To a related third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or Products.
• To additional recipients as agreed by you and us.

When your information is disclosed to third parties, such as authorized distributors, occasional resellers, business partners or business affiliates, it becomes subject to the applicable third party’s terms of use, privacy policy and/or data governance statement. However, any information disclosed under the scope of a Non-Disclosure Agreement (NDA) may only be shared with third parties with whom a separate NDA is also in place.

We may also transfer and disclose your information to third parties to comply with a legal obligation including the following:

• To a related third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, Products (including in connection with any bankruptcy or similar proceedings).
• To additional recipients as agreed by you and us.
• An investigation by law enforcement, regulatory authorities or self-regulatory organizations.
• If a warrant or court order or other instrument compels us to disclose personal information, which may include lawful access by Canadian or foreign governmental authorities, courts or law enforcement agencies;
• The protection of our assets or where necessary for the establishment, exercise or defense of legal claims;
• Other organizations in the case of investigating a breach of an agreement or contravention of law;
• For the detection, prevention and suppression of fraud and other criminal activity and other matters in the public interest;
• The protection of our employees, customers and others; and
• In situations otherwise permitted or required by applicable Canadian or other law.

International transfers. Your Data may be stored and processed by us, our subsidiaries and our third-party service providers in the other jurisdictions that may not have data protection or other laws that are as protective as in your country of residence. If information is transferred to another foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws. By transferring Data or allowing Data to be transferred to us, you consent to the transfer, processing and storage of your Data in countries outside of your country of residence, as described in this Data Governance Statement.

Security. We have implemented reasonable organizational, technical and administrative measures designed to protect information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Further information and Privacy” section below.

Access, change or correct Personal Information. Subject to certain exceptions prescribed by law, you have a right to access and request correction of personal data that we have about you in our online portals. In some circumstances, it may not be possible for us to provide you with all of your personal data. For example, there may be instances where disclosing the requested information would impact the privacy of another individual. Where we cannot provide access to personal data held about you, we will tell you why. If you think that any personal data we hold about you is inaccurate, you may contact us using the contact details below and we will take reasonable steps to ensure that the information is corrected. We may take steps to verify your identity before providing you access to your personal data.

If you send any request for access to or correction of your personal data, we will do our best to respond within a reasonable period after your request.

Electronic communications. With your consent, we may use personal data to inform you of products or services available from us or our affiliated entities. When collecting information that might be used to contact you about our Products and services, we give you the opportunity to opt-out from receiving such communications. Moreover, each email communication we send includes the ability to unsubscribe allowing you to stop delivery of that type of communication. If you elect to unsubscribe, we will remove you from the relevant list.

Retention. We will retain your Personal Information for the period necessary to fulfil the purposes outlined in this Data Governance Statement, unless a longer retention period is required or permitted by law.

Governing Laws. This Data Governance Statement shall be construed and governed in accordance with the laws of the Province of Quebec, Canada. User consents to the exclusive jurisdiction of the courts of the District of Montreal (Quebec), Canada.

Further information. If you have any questions about the content of this Data Governance Statement and your rights under applicable Quebec or Canadian legislation or how to update your information, we invite you to write to the address Legal Advisor, Famic Technologies Inc., 300-8585 route Transcanadienne, Saint-Laurent QC H4S 1Z6, Canada, or send an email to legal@famictech.com. To find out what information we hold about you, or for any request or complaint regarding such private information that we may hold about you, please contact the Privacy Officer, Houda Nasr, by phone at +1 514-748-8050 extension 223, or by email at confidentialite@famictech.com.

Updates to this Data Governance Statement. We may change this Data Governance Statement from time to time and without advance notice. Any changes will become effective when we post the revised Data Governance Statement. Your continued utilization following these changes means that you accept the revised Data Governance Statement.